Terms of sale

Ready goods are shipped within 3 business days after payment has been received.

For custom-made orders, an advance payment of 30% of the total price will be required. These will be shipped within 3 business days after the complete payment has been received.

Payments

We accept the following methods of payment:

  • bank transfer;
  • PayPal (with an additional charge of 5% of the total payment);
  • other agreed-upon methods of payment.

Delivery information

Goods are shipped with professional packaging. A tracking number will be provided. Any delay in the delivery will be communicated to the costumer by e-mail.

Shipping charges are calculated as follows:

Package weight Italy Europe Rest of the world
Under 1 kg € 10.00 * € 20.00 ** € 26.00 **
From 1 to 3 kg € 10.00 * € 29.00 ** € 43.00 **
From 3 to 5 kg € 10.00 * € 36.00 ** € 55.00 **
From 5 to 10 kg € 10.00 * € 48.00 ** € 90.00 **
From 10 to 15 kg € 12.00 * € 58.00 ** € 125.00 **
From 15 to 20 kg € 12.00 * € 70.00 ** € 170.00 **

* with Poste Italiane, ‘pacco ordinario’
** with Poste Italiane, ‘pacco ordinario estero’

Returns policy

We always do our best to create every item with the utmost care and precision. However, it is possible that a customer wants to return a purchased product.

Returns are accepted within 14 days after the receipt of the goods. Goods must be returned in the same condition in which they were received and the customer is responsible for return shipping charges. The purchase price only will be refunded, and not original shipping costs.